Key Holding and Alarm Response

What’s included

Wireless alarm systems

Verified, monitored alarm protection for sites where CCTV is impractical or mains power is not available. For towers and deterrent units, see our CCTV range.

AJAX Alarm System

Professional security. Smarter protection.

A professional alarm solution designed to provide reliable protection for indoor and outdoor sites, with flexible connectivity and multiple detection options.

• Grade 2 PD6662 compliant
• Indoor and outdoor use
• Dual-SIM communication
• Solar or mains powered
• 12m PIR detection range
• 640 × 480 image capture
• Approx. 9-second average image transmission
• People image analytics
• Optional flood, fire/smoke and panic detection
• Optional motion and shock sensors
• Signal and range extenders available

Suitable forCommercial premises, construction environments, property and other sites where dependable monitored alarm protection is required.

Enquire about AJAX Alarm System

Videofied

Flexible, mains-free alarm protection

A flexible, mains-free alarm solution designed for vacant properties, remote locations and sites where conventional powered security may not be practical.

• Indoor and outdoor use
• Battery or mains powered
• 640 × 480 image capture
• 12m PIR detection range
• Video analytics to help reduce false alarms
• Up to 4 years battery life
• Flood and fire/smoke detection capability
• Approx. 3-minute average image transmission

Suitable forVacant properties, remote locations and sites without conventional power.

Enquire about Videofied

Verifeyed

Super-wide coverage. Smarter protection.

An outdoor alarm system designed for larger sites where CCTV may be impractical or too expensive, providing wide-area protection without relying solely on conventional CCTV.

• 35m PIR detection range
• 1920 × 1080 Full HD imagery
• Solar or mains powered
• Approx. 5-second image transmission (30 seconds for HD)
• People image analytics
• Flood and fire/smoke detection capability

Suitable forLarge sites, perimeter protection and industrial and commercial premises.

Enquire about Verifeyed

Who we protect

• Small businesses and independent shops
• Offices and professional premises
• Industrial units and storage sites
• Multi-site operators who cannot attend every alarm
• Landlords and managing agents

What to agree before you hand over keys

Key holding depends on trust and procedure. We agree in advance who may authorise entry, how keys are stored and logged, what the officer should do on arrival, and who they should call. Your insurer may also have conditions for alarm response, so check your policy before you rely on any arrangement.

Alarm response is not the same as a monitored alarm. Your alarm company or monitoring station is responsible for receiving the signal and calling out a keyholder. Our role is to attend as the keyholder and check the site. We work with whatever monitoring arrangement you have.

False alarms are common. Having a licensed officer attend, check and report saves you the journey and leaves a record for your alarm company and insurer.

How deployment works

1. Set-up

   We record site details, alarm arrangements, access instructions, emergency contacts and what authority you give us.

2. Key handover

   Keys are logged and stored securely, and procedures are agreed in writing.

3. Attendance

   When your alarm activates, or on the agreed schedule, an SIA-licensed, BS 7858 screened officer attends.

4. Report

   You receive a report of what was found and what was done, so the record is clear.

Every officer we deploy holds a valid SIA licence and is screened to BS 7858. You are welcome to check any licence on the SIA public register of licence holders.

Setting up key holding properly

The agreement matters as much as the service. Write down who is authorised to instruct us, what an officer may do on arrival, whether they should enter the building or only check the exterior, who they should call and in what order, and how keys are stored and signed in and out. Review the arrangement whenever your premises, alarm company or contacts change.

Keep your alarm company informed. They need to know to call us as a keyholder, and your insurer may have requirements about who can hold keys and how quickly someone must attend. If your insurer has a specification, share it before we agree the service so that we can tell you honestly whether we can meet it.

Questions to ask any key holding provider

• How are keys stored, labelled and signed out, and who can access them?
• What exactly will an officer do on arrival, and when will they enter?
• How do you work with my alarm monitoring company?
• Will I receive a written report after every attendance?

Why MEHXIV

We operate 24/7, so alarm response is not limited to office hours. Alarm response and key holding sit within our mobile and emergency cover.

We operate around the clock, and we donate 5p from every £1 donated to children’s charities as part of how we do business. You can read more about our approach on the About MEHXIV page.

Frequently Asked Questions

Related services

Areas we cover

Based in Middlesbrough. Deploying across Teesside, the wider North East and Yorkshire; other UK areas by arrangement.

Sectors